We want you to love every pair of shoes you order from TERRAVEX LIMITED. If you are not completely satisfied, please review the following terms regarding returns and refunds.
Items must be returned within 14 days of delivery in their original packaging and unused condition. Proof of purchase is required for all returns.
Once your return is received and inspected, you will receive a confirmation email. Approved refunds will be processed automatically to your original payment method within 7–10 business days.
Gift cards, discounted products, and final sale items cannot be refunded. Shipping fees are also non-refundable unless the return is due to our error.
For any refund inquiries, please contact us at info@terravexlimited.com.